Youth Soccer Coaching App Privacy Policy

1. Overview

WhiteBoston LLC, doing business as Pitch Planner ("Pitch Planner," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy applies to the Pitch Planner website, web application, iPhone app, account services, subscriptions, support channels, and related coaching tools, including team-management, match, tournament, league, session, and drill features where available. It explains what information we collect, how we use it, and your rights regarding your data. By using Pitch Planner, you agree to this policy.

2. Information We Collect

We collect website, inquiry, and purchase information you provide directly:

Your name (optional)
Email address
Answers you provide in a funnel quiz, including team count, playing-time tracking method, game-day problem, and the help you select
Billing contact information and the paid plan and billing interval you select
Tournament, league, match, session, and drill data you create

Account information may include:

Name
Email address
Account ID
Authentication and account-security information
Subscription and entitlement status

Team and player information entered by coaches or managers may include:

Team and player names
Jersey numbers and preferred positions
Optional parent or guardian contact information
Player availability and attendance
Lineups and rotation plans
Match dates, opponents, and locations
Playing time, substitutions, goals, assists, cards, shots, saves, and other match statistics
Coach notes, development observations, and team-feed content
Practice, tournament, and session information where those web-application features are used

We also collect technical data automatically when you use the service:

IP address
Browser type and version
Operating system
Pages visited and time of access
Advertising attribution information, such as UTM parameters, a Meta click identifier, the referring or landing-page URL, and checkout event identifiers

Cloudflare processes network and device data for security monitoring and service reliability. We may associate checkout attribution information with a paid purchase for fulfillment, campaign measurement, fraud prevention, deduplication, troubleshooting, and customer support as described below.

3. Cookies and Local Storage

Pitch Planner uses cookies and browser local storage to keep you logged in and maintain your session. These are set by Supabase, our authentication provider, and are necessary for the service to work.

With your permission, PostHog uses a first-party identifier shared between pitch-planner.app and dash.pitch-planner.app to connect marketing-page and signup activity. This helps us measure whether campaigns lead to completed setup and useful product activity. Session replay is disabled.

PostHog, Ahrefs Web Analytics, and the Meta Pixel remain off unless you accept analytics cookies. Google Ads uses Advanced Consent Mode: before acceptance or after rejection, its tag can send limited cookieless measurement signals for conversion modeling, with advertising storage, analytics storage, advertising user data, and personalization denied. Accepting cookies enables cookie-based Google measurement, including advertising storage, advertising user data, and ad personalization. If you accepted analytics cookies before October 11, 2026, we ask again because this choice now covers advertising; an earlier rejection stays in effect until you make a new choice. Your choice is shared between pitch-planner.app and dash.pitch-planner.app so you are not asked again when moving between the marketing site and app. You can accept, reject, or revisit your choice through Cookie settings. Pitch Planner also respects supported browser Do Not Track signals.

Necessary authentication and security storage remains active because it is required to provide the service. Disabling all cookies in your browser may prevent you from logging in.

Native-app analytics. The first public iPhone release does not send optional PostHog usage reports from the app. Native signup, profile-recovery, team-setup, lineup, and match-completion product reports are also disabled on the server. Earlier test builds may have sent account-linked usage and problem reports, including an account identifier or coded account label and approximate location added by PostHog. Turning off new reports does not itself delete earlier reports; account deletion and retention are described below. Account, team, support, security, and subscription information needed to operate the service is still processed. Our server may send technical error reports to PostHog to diagnose service failures, including an account identifier, request path, error details, and software version. These service reports are separate from the optional iPhone usage reports. Website analytics follow the separate cookie choices described above.

4. Third-Party Services

We use the following third-party services to operate Pitch Planner:

Supabase (supabase.com) — authentication and database. Your account and tournament data are stored on Supabase servers in the United States.
Cloudflare (cloudflare.com) — web hosting and content delivery. Cloudflare processes network requests and logs technical data as part of normal operations.
Claw Analytics — our internal contact-click tracker for limited website interaction measurement described below.
Ahrefs Web Analytics (ahrefs.com) — aggregate website performance and search reporting. Ahrefs is not used for advertising or cross-site behavioral profiles.
PostHog (posthog.com) — first-party product analytics for marketing-page views, signup calls to action, account setup, feature usage, and subscription conversion, plus server error monitoring. We disable session replay and do not send names, email addresses, team names, player names, or free-form coaching content.
RevenueCat (revenuecat.com) — Apple subscription status, purchase restoration, and entitlement management.
Apple (apple.com) — App Store purchases, subscription management, notifications, Live Activities, and other iPhone platform services.
Google Ads (google.com) — advertising measurement used to understand whether Google advertising leads to visits and conversions. The Google tag loads in cookieless mode before acceptance or after rejection and switches to cookie-based measurement after acceptance. Cookieless signals can include page URLs, timestamps, consent state, and conversion details; they are not equivalent to collecting no data. We enable advertising-data redaction while advertising storage is denied. The tag is not used with team, roster, match, or player content.
Sentry (sentry.io) — application error monitoring used to diagnose crashes and technical failures. Error reports may include the affected page, browser and device details, timestamps, application version, diagnostic stack traces, and a user or account identifier when needed to connect an error to a support request. We configure error reporting to avoid team, roster, player, match, and payment-card content.
Meta Platforms, Inc. (facebook.com) — Meta Pixel on public marketing pages and the Meta Conversions API for confirmed promotional purchases, used to measure advertising performance and website actions. Meta does not receive payment-card details or team, roster, match, or player data from Pitch Planner.
Stripe, Inc. (stripe.com) — payment processing, recurring subscription billing, invoices, payment-method updates, fraud prevention, and customer billing support.
Resend (resend.com) — transactional and support email delivery.
Telegram (telegram.org) — internal delivery of support messages to authorized staff where configured.

Payments and subscriptions. Apple handles purchases made through the App Store, and Stripe handles website payments and subscriptions. When you purchase a paid plan, update payment information, restore a purchase, or manage your subscription, Apple, Stripe, and RevenueCat may process purchase, transaction, subscription, entitlement, device, and related account information as needed to complete those services. Stripe may also collect your name, email address, billing address, payment-method information, invoice information, and fraud-prevention or security signals. We receive limited billing-related information, such as customer, transaction, subscription, and entitlement identifiers; the selected plan and billing interval; subscription status; billing-period dates; and payment status. Complete payment-card information is handled by Apple or Stripe and is not entered into or stored by Pitch Planner.

When you sign in, we share your Pitch Planner account ID and account email address with RevenueCat to connect your subscription and help with billing support. RevenueCat also processes purchase and subscription information for subscription management and reporting. We do not use this sharing for third-party advertising.

We use billing information to provide paid plans, process and administer payments, prevent fraud, respond to billing inquiries, maintain our records, and comply with legal obligations. Stripe processes personal data under its own privacy policy and terms.

We use Claw Analytics, a lightweight internal contact-click tracker, to understand when visitors click phone, text message, or email links on our website. This tracker records the type of contact link clicked, the page where the click occurred, the referring page when available, basic device screen width, and a short link label. It does not record pageviews, browsing sessions, form submissions, message contents, or information typed into forms. The tracker respects browser Do Not Track signals where available.

After you accept analytics cookies, PostHog records public marketing-page views and clicks that lead to account signup, along with allowlisted campaign parameters, the originating page, selected product area, and selected plan when available. Its first-party identifier is shared with the dashboard so pre-signup marketing activity can be connected to later signup and activation. The implementation respects browser Do Not Track signals and does not record authenticated screen content or session replays.

On public marketing pages, the Meta Pixel records page views. On paid funnel pages, it also records actions such as quiz completion, offer viewing, and checkout initiation so we can measure advertising campaigns. It may use cookies or similar online identifiers. The implementation respects browser Do Not Track signals where available and does not send team, roster, match, or player data. Meta may process the resulting information under its Privacy Policy.

After Stripe confirms a paid promotional purchase, we may send Meta a server-side Purchase event through the Meta Conversions API. This event may include a cryptographically hashed version of the purchaser's email address, purchase value and currency, selected plan and billing interval, the relevant marketing-page URL, a Meta click identifier when available, and an event identifier used to prevent duplicate reporting. We do not send Meta complete payment-card details, security codes, or team, roster, match, or player information.

We may retain UTM parameters, a Meta click identifier, the landing-page URL, checkout and event identifiers, and the selected plan and billing interval with a paid checkout record. We use this information for account fulfillment, attribution, fraud prevention, deduplication, troubleshooting, and customer support.

These providers have their own privacy policies. We use them to provide the service, maintain security, manage billing, and meet legal obligations.

5. Local Device Storage, Notifications, and Sharing

Local device storage. The iPhone app stores account-scoped cached information, downloaded content, drafts, pending saves, and preferences on the device. Some previously loaded information may remain available offline. Pending work may be retained to prevent data loss. Signing out or deleting the app does not necessarily delete information retained by the service.

Notifications and Live Activities. If enabled, notifications may include generic match, schedule, team, or support updates. Live Activities may display match names, scores, timing, or substitution information on the Lock Screen or Dynamic Island. Lock Screen visibility depends on the user's iPhone settings. Users control these features through the app and iPhone settings.

Exports and sharing. Users may export or share selected lineups, match reports, statistics, PDFs, CSV files, or team information. When a user chooses a destination, that destination's privacy practices apply. Authorized users may also create private or revocable team-sharing links where the feature is available.

6. How We Use Your Information

To create, authenticate, secure, and manage your account
To synchronize saved work across devices
To operate team, roster, lineup, rotation, live-substitution, playing-time, match-statistics, attendance, tournament, league, session, drill, and other coaching tools where available
To calculate playing time and statistics
To enforce plan limits and subscription access
To process purchases and purchase restorations
To deliver notifications and Live Activities you enable
To recover interrupted or conflicting saves and prevent data loss
To respond to support requests
To analyze feature usage through PostHog when permitted
To prevent abuse, protect security, and maintain reliability
To save a personalized plan and, when you opt in, send occasional coaching tips and offers
To send important account and service notices
To improve the platform and fix issues
To measure promotional campaigns and attribute confirmed purchases

If you opt in, we may send occasional coaching tips, product updates, subscription offers, or re-engagement emails. You can unsubscribe at any time using the unsubscribe link in a marketing email. Unsubscribing from marketing does not stop essential account, billing, security, support, or service notices.

We do not sell personal information. The Meta Pixel is used on public marketing pages and is not used in the authenticated dashboard or with team, roster, match, or player data. We do not use native-app data for third-party advertising.

7. How We Disclose Information

We disclose information only as necessary to service providers that operate Pitch Planner, authorized members of a team, destinations a user selects for an export or share, or government authorities and other parties when legally required or necessary to protect rights, safety, and security.

Team information is private to authorized accounts unless an authorized user deliberately creates or uses a sharing link.
Support messages may be routed to authorized staff through Telegram or email.
Exported or shared information is handled under the selected destination's privacy practices after it leaves Pitch Planner.
Pitch Planner does not sell personal information.
Pitch Planner does not use native-app data for third-party advertising.

8. Data Security

We use industry-standard security measures including encrypted connections (HTTPS) and Supabase row-level security to protect your data. No system is perfectly secure. We recommend using a strong, unique password and keeping it private.

In the event of a data breach that affects your personal information, we will notify you by email as required by applicable law.

9. Data Retention and Account Deletion

We retain account data while the account is active and as reasonably necessary afterward to complete deletion, resolve disputes, enforce agreements, protect the service, and meet legal obligations.

Team and match records are retained while needed to provide the service or until an authorized user deletes them, subject to shared-team ownership, backups, security needs, and legal requirements. Tournament data may be archived or deleted after 30 to 60 days of inactivity as described in our Terms of Use; that tournament-specific period does not apply to all Team Manager information.

Local drafts and pending saves may remain on a device until they are synchronized, discarded, overwritten, removed through app or device controls, or the app's local data is deleted. Server-side copies follow the retention rules for the applicable account, team, or match record.

Support conversations and copies routed through Telegram or email are retained for support, quality, security, and recordkeeping needs. We have not established a single fixed deletion period for closed support conversations.

Purchase, billing, and transaction records may be retained for as long as reasonably necessary to meet tax, accounting, fraud-prevention, dispute-resolution, security, and legal obligations.

Promotional checkout and attribution records may be retained for as long as reasonably necessary for fulfillment, campaign measurement, fraud prevention, deduplication, troubleshooting, dispute resolution, and legal compliance.

Security logs and backups are retained according to operational, security, recovery, and legal needs. Backup copies may remain until they are overwritten or expire under the applicable backup cycle.

PostHog analytics are retained according to our configured analytics settings and applicable operational needs. We may delete or deidentify analytics when they are no longer reasonably needed.

Account holders can initiate account deletion from Account settings in the web or iPhone app where available. Support can also assist at support@pitch-planner.app. Deletion may pause when shared-team ownership, pending work, billing, security, fraud-prevention, or legal obligations require resolution. Some backups, payment records, security records, and legally required records may follow separate retention periods after an account is deleted.

10. International Data Transfers and Paid Subscription Availability

Pitch Planner is operated from the United States. We and our service providers may process information in the United States and other locations where those providers operate. When required, international processing is subject to applicable contractual, organizational, and legal safeguards.

Free accounts may be available in other countries. Apple App Store subscriptions are available in the United States and Canada, subject to the availability and billing terms shown by Apple. Website subscriptions and website trials remain limited to U.S. customers with a U.S. billing address. We may reject or cancel subscriptions purchased using inaccurate location or billing information.

11. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

Access — request a copy of the data we hold about you
Correction — ask us to correct inaccurate information
Deletion — request that we delete your data
Portability — request your data in a portable format
Objection — object to how we process your data

Depending on where you live, you may have additional privacy rights, including the right to know what data we collect and the right to opt out of any sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at support@pitch-planner.app. We will respond within 30 days.

12. Children's and Youth-Player Privacy

Pitch Planner accounts are intended for coaches, team managers, and other authorized adults. Account holders must be at least 13 years old, as required by our Terms of Use. Children and players do not need accounts.

Adult users may enter limited information about youth players, such as names, jersey numbers, positions, attendance, availability, playing time, and match statistics. The adult or organization entering that information is responsible for having appropriate authority to do so and should avoid entering unnecessary sensitive information. Parents or guardians may contact us at support@pitch-planner.app to request access to, correction of, or deletion of youth-player information.

13. Policy Updates

We may update this policy from time to time. We will notify you of significant changes by email. Continued use of Pitch Planner after changes take effect means you accept the updated policy.

14. Contact Us

If you have questions about this policy or want to exercise your data rights, contact us at:

WhiteBoston LLC d/b/a Pitch Planner
531 Moscato Rd
New Braunfels, TX 78130
support@pitch-planner.app